BUS OPERATIONS & MAINTENANCE REVIEW

HONG KONG, SAR

Comprehensive operations and maintenance process review for one of the world’s biggest public transport companies, serving Hong Kong

Kowloon Motor Bus (KMB), one of the world’s biggest public transport companies, has been serving Hong Kong since 1933, and operates a fleet of over 4,000 buses serving more than 640 bus routes.

Direx Solutions was engaged to perform a review of the efficiency and effectiveness of its operations and maintenance (O&M) processes.

The scope of work included reviewing:

  • current service planning and delivery
  • fleet maintenance
  • inventory management
  • staff capability, competence and training.

Deliverables included a full review of the current ‘as-is’ situation and a strategic roadmap for recommended short-, medium- and long-term performance enhancements.