SCHOOL TRANSPORT SERVICES BUSINESS DIAGNOSTIC REVIEW

UNITED ARAB EMIRATES

Detailed business diagnostic review to create ‘best in class’ benchmark for the Emirates’ leading school transport provider

School Transport Services LLC (STS) is the leading school transport provider serving the United Arab Emirates, delivering transport services for over 76,000 students at 65 schools using 2,100+ SMART buses.

To set a ‘best in class’ benchmark and expand the business by offering services to the same consistently high-quality and safe standards in other target Gulf Cooperation Council (GCC) countries, STS appointed Direx Solutions to conduct a business diagnostic review across Abu Dhabi, Dubai, Ajman, Fujairah, Ras al Khaimah, Sharjah and Umm al Quwain.

Our review focused on innovations within human resources, safety, health, environmental performance and quality (SHEQ), business operations, garage operations, procurement, technology, business development and management reporting.

This process included:

  • reviewing the business process across all business units
  • providing a roadmap to achieve business excellence and sustainability through adoption of best practices and systematically structured processes
  • benchmarking against other world-class organisations